Enterprise Service Management

Deliver stellar service to your employees and customers.

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Enterprise and IT service management

Product

Features

ServiceDesk Plus

ServiceDesk Plus

Full-stack service management for enterprises.

ServiceDesk Plus is a game-changer in redirecting the efforts of IT teams from daily firefighting to proactive IT management. It provides great visibility and central control in dealing with IT issue to ensure that businesses won't suffer any downtime. For more than 10 years, ServiceDesk Plus has benefited millions of IT folks, end-users, and stakeholders alike.

  • Manage multiple clients

  • Efficiently manage incidents from every account

  • Display all available services in a service catalogue

  • Increase customer satisfaction with a knowledge base

  • Take control with easy change management processes

  • Use advanced analytics to stay on top of services

Awards & Recognitions

Gartner
crozdesk
Capterra 2019
Gartner peerinsights 2018
Category Leader
Pink Verify 2011
Info-tech award
IT servive award
Forrester
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Customer service management

Product

Features

SupportCenter Plus

SupportCenter Plus

Customer support with built-in billing for businesses.

SupportCenter Plus is web-based customer support software that lets organizations effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.

  • Track customer needs via multi channel support

  • Customize and automate request workflows

  • Manage individual accounts and contacts

  • Give customers control with a personalized self-service portal

  • Create a comprehensive help desk for each business unit

  • Track and maintain contracts and SLAs in one place

IT Asset management

Product

Features

AssetExplorer

AssetExplorer

IT asset management with an integrated CMDB.

AssetExplorer is a web-based IT asset management (ITAM) software that helps monitor and manages assets during every stage in their life cycle. AssetExplorer provides a number of ways to ensure all assets in a network are discovered. Manage software and hardware assets, ensure software license compliance, and track purchase orders and contracts.

  • Discover all assets in a network

  • Manage and track software licences

  • Easily manage all software assets

  • Effectively manage purchase orders and contracts

  • Track the asset life cycle

  • Automatically track hardware and software

Need Help Managing your ICT Infrastructure ?

10 Infinity have been acknowledged with several awards for our extinguished services
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SOLUTIONS BEYOND LIMIT

D-36-06, Dataran 3 Two No, 2, Jalan 19/1, 46300 Petaling Jaya, Selangor.

03-7625 8571      support@10infinity.com

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